etiquette, cancellation & policies



Our consultations are complimentary  but we do require a major credit card to secure your appointment. This information is requested on the time of your call. Without this information we will not be able to schedule your appointment. Please note there will be a $50 consultation fee if you are a No Show to your appointment or cancellation of your appointment is made less than a 24 hour notice.Failure to pay may result in loss of booking privileges, refusal to provide future service.


As a recipient of our services you are responsible for the charges associated with the services you receive. You may have other means of payment, for example: insurance, any other third party reimbursement source, or financing agency, but you remain legally and fully responsible for your entire bill.

Methods of payment

Cash, Cashier’s Check. Credit Cards: Visa, MasterCard, Discover, American Express and Debit cards.

CareCredit : This a line of credit is between you and the creditor. At your request we can provide you information to apply for CareCredit. This is contract between the patient and CareCredit.

Cost of surgery

The cost of your surgery is determined on the day of your initial consultation with our doctors. This cost is all-inclusive. The quote is good for a period of (3) three months.

Scheduling Deposit

  • A $700 deposit (cash, credit, or CareCredit) for all surgical procedures will be taken at the time of scheduling to secure your appointment
  • A $300 (cash, credit, or CareCredit) deposit for all non-surgical procedures will be taken at the time of scheduling to secure yourappointment.
  • All balances must be paid on the day of your pre-op appointment.(which is usually 7(seven) days prior to your procedure)

Treatment of Complications

The practice of medicine and surgery is not an exact science. Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results that you may get.Surgical revisions and/or other medical treatment or management of problems and/or complications may be required. These will result in additional charges for which you will be responsible.

If any touch ups are needed there will be a modest fee for set-up, sedation, materials and medications used. The procedure itself is performed without doctor’s charges. In case of Botox we always apply a determined number of units per area that in some patients might not be enough. In case of need for extra doses of Botox a charge per extra units will be assessed.

The majority of patients undergoing a second liposuction surgery do so because they are so pleased with the results of the first one that they want additional areas done. If further liposuction procedures are needed to achieve your goal or are recommended by the doctor prices may vary depending on the areas.

Cancellations and refunds

Scheduling surgeries, requires careful planning and coordination between our office and our operating room staff, as well as our nurses. In addition, special medical instrumentation is prepared and sterilized for each individual procedure. Therefore, please understand the importance of respecting our “Fifteen day Cancellation Policy” which entails the following (when it applies):

  • Cancellations made 8-15 days prior to surgery/procedure date will result in forfeiting your deposit.
  • Cancellations made less than seven (7) business days from your date of surgery will result in 50% charge of the total surgery/procedurefee. (Including, laser procedures, injectables, etc.).
  • Cancellations one day before or on the day of the procedure will forfeit entire balance paid.

A 3% or a minimum $35.00 service fee will apply to the total amount paid on any cancellation or rescheduling of an appointment.

lost items

The responsibility for lost, stolen or damaged items held in courtesy by us on your behalf remain exclusively with you. Feel free to maintain your belongings in your personal custody during your appointment.

Pricing & Other Changes

Pricing, policies, product and services offered are subject to change at any time without notice. Please speak to a Spa Consultant for additional and up to date information

There will be no refund for services already provided.

Ciao Bella Medical Spa cares and listens to all of their patient’s needs and concerns. We value our relationship with all of our patients and these policies are part of the informed consent process to clarify any possible future contingencies.

Other Location Terms: Chandler

World Class Patients
TOP Rated Plastic Surgery Scottsdale
  • I love my implants very happy later with the size and shape. My recovery is the best, I can return to exercise and my normal activities without any complication. Thank you to the very friendly and attentive Doctor and nurses.

    Josafina C. Scottsdale
  • I love Ciao Bella!! i would definitely recommend this place. The entire staff is amazing!! From Rosie to Larissa to Mayra!! Always professional and courteous. You can tell they love what they do!! Mayra took really good care of me and constantly asked if I was okay and comfortable.

    Lorena D. Scottsdale
  • Dr. Roberto Gonzalez is amazing. He took the time to listen to what I wanted done. At day of surgery and all the follow up appointments he has always been professional and pleasant. The entire staff is friendly and kind. I look forward to future procedures and will definitely return to Ciao Bella and Dr. Gonzalez.

    Deborah W. Scottsdale
  • The entire staff at Ciao Bella was warm and welcoming from start to finish. They answered all of my questions and concerns and made me feel 100% comfortable during every procedure. I would absolutely recommend Ciao Bella !

    Lori P. Scottsdale
  • I had an amazing experience with Dr. Zavala and Ciao Bella. I had an amazing experience from start to finish with my breast augmentation, and am so happy with the results my expectations were exceeded! Everyone I encountered was helpful, supportive, and professional. They made me feel at peace with my decision. Would highly recommend Ciao Bella and Dr. Z to anyone who is looking!

    Nicole E. Scottsdale
  • I couldn't have chosen a better place to get my first surgery. I love my new breasts so much. Everyone, friends & family love them, too. I thank Dr Zavala and his staff for giving me back my confidence. Rosie in finance is such an amazing human being, and I thank her for all her info on how the procedure will go. I had no bruising whatsoever, normal pain which was tolerable and nothing out of the ordinary. Can't wait to go back for a different procedure. 🙂

    Manola S. Scottsdale
  • I had thought about having a procedure for years and was hesitant as a male. I visited the Ciao Bella center and was impressed from the start. They took great care of me and made sure that I was 100% satisfied. There staff is VERY professional and friendly and I would recommend them to anyone.

    Nason B. Scottsdale
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